FAQ

Are you shipping internationally?

Yes! We ship to USA & Canada. If we don't ship to your country, please let us know!

How long will shipping take?

UK Shipping: First and Second Class option

USA & Canada: 5-7 days

Items sent to USA & CAN  will be sent tracked.

Please ensure your delivery details are correct. Address labels are (automatically) generated by Royal Mail and we can not take responsibility for incorrect address details. 

If you do notice an error please contact Meow Avenue customer@meowavenue.com ASAP and we will try and amend your details. 

International shipping times are only a guideline. With the on going pandemic, please note that international shipping may take longer than usual due to this.
Are you shipping to mainland EU?
As of 4/7/2021, Meow Avenue has temporarily suspended shipping to mainland EU. We look to offer shipping at a later date. 

 

Pricing & VAT.

All our prices are in UK Pounds Sterling.  We are currently not VAT Registered.

Why should I buy your products over pet store products?

Our products here at Meow Avenue, are all handmade in the UK and we take pride and care into each and every single product.

I want to return my item.

We are sorry to hear that you are not happy with the product and wish to return it. Please head over to the Returns Policy page for more details.

Order Confirmation/Cancellation.

If you want to cancel or there is a problem with your Order, please email us as soon as possible.
We will contact you as soon as possible in the unlikely event that we cannot fulfil your Order.